Customer Care
Returns & Exchanges Policy
Returns, exchanges and consumer law information.
We want you to love your KOSMEO sandals. If something isn’t quite right, we’re here to help.
Size Exchanges – Australia
Not quite the right fit? We offer one free replacement shipment within Australia when exchanging your KOSMEO sandals for a different size.
To be eligible for a size exchange:
- Sandals must be unworn and only tried on indoors.
- Sandals must be returned in their original condition with all packaging and tags intact.
- The exchange must be for the same sandal style in a different size.
- Replacement sizes are subject to availability.
- Size exchange requests must be made within 30 days of receiving your order.
- Customers are responsible for the cost of returning the original sandals to KOSMEO.
- KOSMEO will cover the cost of shipping the first replacement size back to you within Australia.
- Any additional size exchanges will be at the customer’s shipping expense.
Please contact us at info@kosmeo.com.au before returning your sandals so we can arrange your exchange.
Change of Mind Returns – 30 Days
We accept change-of-mind returns within 30 days of receiving your order.
To be eligible for a return, sandals and Klips must be unworn, unused and in resaleable condition, with all original packaging, tags and protective materials included. Sandals must only have been tried on indoors.
Customers are responsible for return postage for change-of-mind returns. Original shipping charges are non-refundable.
Once your return has been received and inspected, your refund will be issued to your original payment method.
Items Not Eligible for Change-of-Mind Returns
We cannot accept change-of-mind returns for items that have been worn outdoors, show signs of wear, damage or misuse, have been altered or modified, or are not returned in their original resaleable condition.
These exclusions do not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us at info@kosmeo.com.au with your order number and details of the issue.
Faulty products and other products that do not meet the consumer guarantees will be handled in accordance with the Australian Consumer Law.
How to Request a Return or Exchange
Please email info@kosmeo.com.au with your order number and whether you would like to request a return or size exchange. We will provide you with the return instructions.
